A LITTLE HELP GOES A LONG WAY
We’re here for you.
A question about the app, your account or something you’ve found? Get in touch with the I Love Accra team.
SAY HELLO
Talk to a real person.
For app help, account and privacy requests, corrections, safety concerns or moderation appeals.
albert@siastes.comInclude your username or the affected item and a short description. For technical issues, your device model and app version help us investigate. Never send passwords, sign-in codes or payment details.
Report an issue in context
Report a place, event, review or person from its menu. Long-press a message to report it, or choose Report group on the group information page. Contextual reports reach the moderation queue. Only the selected reported message is included, rather than your full conversation.
Account deletion
Open You → Settings → Delete account. Apple-linked accounts may ask you to confirm with Apple so we can revoke authorization. If an attempt fails, your account remains available; contact us if you need help.
Account deletion guideA FEW QUICK ANSWERS
Good to know.
You might find what you need right here.
Can I explore without an account?
Yes. Choose Explore as guest in the app to browse places and events. An account lets you save items, create personal plans and take part in the community.
Do I have to share my location?
No. You can select an area manually. Location access is optional and helps with nearby places and maps. Change it at any time in your device settings.
How do I manage notifications?
Manage notification preferences in the app and device permissions in your phone’s settings. You can still RSVP to events when notifications are off.
A place or event has the wrong details. What can I do?
Use the place or event’s menu to submit a correction or report, or email us with the item’s name and the details that need updating. Confirm time-sensitive information directly with the venue or organizer.
Where do event bookings and payments happen?
Ticket and registration links open the organizer’s external website. Contact that organizer or ticket provider about bookings, payments or refunds.
How do I report content or appeal moderation?
Use the content or person’s menu in the app, long-press a message to report it, or choose Report group on the group information page. You can also block a person. For a moderation appeal, email us with the affected username or item and a short explanation.
In-app reports and support email are not emergency services. If someone is in immediate danger, contact the appropriate local emergency services.